Unit 10 Insurance 保险
Basic Expressions
1. We have covered insurance on 1,000 cases of beer for 110% of the invoice value against all risks. 我们已将一千箱啤酒按发票金额的百分之一百一十投保一切险。
2. If you desire us to insure against a special risk, an extra premium will have to be charged. 如你想投保特殊险别，将向你收取额外保费。
3. This risk is coverable at a premium of 0.25%. 该险别的保险费是百分之零点二五。
4. The insurance company insures this risk with 5% franchise. 保险公司保这种险有百分之五的免赔额。
5. After loading the goods on board the ship, you must go to the insurance company to have them insured. 货船装船后，你必须找保险公司为货物投保。
6. We can serve you with a broad range of coverage against all kinds of risks for sea transport, such as Free of Particular Average (F. P.A.), With Particular Average (W.P.A.), All Risks and Extraneous Risks. 我们可以承保海洋运输的所有险别，如：平安险、水渍险、一切险 和附加险。
7. W.P.A. plus Risk of Breakage suit your consignment. 贵方货物适合于投保水渍险及破碎险。
8. The premium is calculated according to the premium rate or rates for risks to be covered. 保险费是根据投保险别的保险费率计算的。
9. They will undertake to compensate you for the losses according to the risks insured. 他们将根据所投保的险别，对损失负责赔偿。
10. We are able to cover all kinds of risks for transportation by sea, land and air. 我们可以办理海运、陆运和空运的所有险别。
11. We won't have such a risk included, as it is not stipulated in the Ocean Marine Cargo Clauses. 我们不能投保此项险别，因为海洋运输条款中没有包括这一险别。
12. Do you cover risk other than W.P.A. and War Risk? 除了水渍险和战争险外，你们还保其他险吗？
13. As a rule, the extra premium involved will be for buyer's account. 按常规，额外保险费应由买方负责。
14. Please note that our insurance coverage is for 110% of the invoice value only. 请注意我们的保险范围只是发票金额的百分之一百一十。
15. How long is the period from the commencement to termination of the insurance? 保险责任的起讫期限有多长？
16. We adopt the warehouse-to-ware house clause that is commonly used in international insurance. 我们采用国际保险中常用的"仓至仓"的责任条款。
17. According to international practice, we do not insure against such risks unless the buyers call for them. 按照国际惯例，我们不投保这些险别，除非买主提出要求投保。
18. Breakage is a special risk, for which an extra premium will have to be charged. 破碎险是一种特别险，需收取额外保险费。
19. Because they aren't delicate goods a nd not likely to be damaged on the voyage. 因为这些不是易碎易损的货物，航行中不大可能被损坏。
ConversationsDialogue 1A: Good afternoon, Mr. Brown. My appointment was at 4 o'clock, wasn't it? B: Yes, Mrs. Wang. We have been expecting you. Mrs. Wang, this is Mr. Jordan of the People's Insurance Company of China. He has come to explain the unfortunate affair about the insurance. A: Thank you for coming. Mr. Brown, as you may recall, theFebruary consignment arrived at Manila seriously damaged. The loss through breakage was over 30% of the consignment. We've presented a claim to the underwriters through your firm, but the insurance company refused to admit liability, as there was no insurance on breakage. We naturally were not satisfied with such a reply. B: I should like to hear what Mr. Jordan has to say about it. You know of course that we, the sellers, are merely acting as mediators in this matter. The Insurance Company is responsible for the claim, as far as it is within the scope of coverage. J: That's just the point. The loss in question was beyond thecoverage granted by us. According to your instructions, we made out an insurance certificate covering W.P.A. and the risk of break- age wasn't mentioned in it. We rang up the Ceramics Section of Light Industrial Products Import & Export Corporation, but were told that their customer had not asked for coverage in case of breakage. -- 下午好，布朗先生。我们约好四点钟见面，是不是？ -- 是的，王**。我们一直在等你。王**，这位是中国人民保险公 司的乔丹先生。他是来解释这次不幸事件的保险问题的。 -- 谢谢你来。布朗先生，你也许记得，二月份发运到马尼拉的那批货 物破碎严重。破碎损失超过这批货物的百分之三十。我们已通过你 们公司向保险公司提出了索赔，但保险公司以没投保破碎险为由， 拒绝承担责任。我们当然对这种回答不满意。 -- 我想听听乔丹先生对此有什么看法。当然，你是知道的，我们卖方 对这种事只是个调解人。只要在保险责任范围内，保险公司就应负 赔偿责任。 -- 问题就在这里。你说的损失并不包括在我们承保的责任范围之内。 根据你们的要求，我们出具了投保水渍险的保险凭证，但没提及到 破碎险。我们曾打电话给轻工业品公司陶瓷品部，但他们说，客户 并未要求投保破碎险。
B: In the letter of credit only coverage for all marine risks?was requested. I should like to point out that our prices were calcu- lated without insurance for any special risk. So we applied for the usual W.P.A. coverage and let our customers deal with the matter of breakage. Since the validity of the letter of credit was going to expire in two days, there was no time to write for more detailed instructions. If the L/C had been valid for a longer period, we should have had time to make the matter thoroughly clear. A: Mr. Brown, our import license only ran up to the middle of February, consequently we were not able to extend the validity of the letter of credit. But we presume that the wording of our L/C implies covering the risk of breakage. Besides, when I take a W.P. A. insurance, that is, with particular average, I should think the risk of breakage is a par ticular average, isn't it? J: Not every breakage is a particular average. It is a particular aver- age when the breakage results from natural ca lam i ties or mar i time accidents, such as stranding and sinking of the car ry ing vessel, or is attributable to fire, explosion or collision. If none of these conditions occur, break age is often considered as an or di nary loss and rep re sents what we call ?inherent vice or nature of the subject matter insured? which is outside the scope of the coverage. -- 信用证只要求投保"综合海运险"。我想要指出的是，我们的价格 没把任何特殊险计算在内，所以我们只投保了通常的水渍险，而让 我们的客户自行办理破碎险事宜。由于信用证两天内就要到期，来 不及写出更详细的说明。如果信用证的有效期长一点的话，我们就 会有时间把事情彻底说清楚。 -- 布朗先生，我们进口许可证的有效期到二月中旬截止，因此我们无 法延长信用证的有效期。但是我方认为信用证的措辞包含了投保破 碎险。此外，当我投保水渍险时，那就是对单独海损要负责赔偿， 我想破碎险是属于一种单独海损，对不对？ -- 并不是所有破碎险都是属于单独海损。只是由于自然灾害或意外事 故所造成的破碎，如货船搁浅与沉没，或归因于着火、爆炸、或碰 撞所引起的破碎才算是属于单独海损。如果没有发生上述事故，破 碎便常被认为是一种普通损失，也就是我们所说的，由于"货物内 在缺陷或特性"所引起的损失，不属于承保范围之内。
A: But the risk of breakage is covered by marine insurance, isn't it? J: Certainly, but it is a usual practice to make specific mention in the insurance policy or certificate that the risk of breakage is included. The inclusion of this special risk will be subject to an additional premium that will normally be higher than the basic insurance for the ordinary marine risks. The rate for such risk will vary accord- ing to the kind of commodity, or, as in ceramics, according to the fragility of the goods. I think you must know all about that. A: Well, I have heard something about it but I can't say that it is very clear to me. I must admit I'm a layman as far as insurance is concerned. J: Then let me explain this insurance. B: Mrs. Wang, would you care for a cup of tea? Or some coffee? A: Thank you. A cup of tea would be nice. And now, let me hear more about the problem of insurance. -- 但破碎险是包括在海洋运输货物险之内，对不对？ -- 当然，可是按照通常惯例要在保险单或保险凭证上特别注明破碎 险包括在内。包括这种特别险就必须附加保险费。这种保险费一 般要比通常的海洋运输货物险的基本险高。这类险别的保险费率 将根据货物种类，比如陶瓷器，根据货物的易脆性而有所不同。我想这些你应该都知道。 -- 哦，我听说过一些，但我不能说很清楚。我得承认，就保险而言，我是个外行。 -- 那我来解释一下这种保险吧。 -- 王**，想喝杯茶呢还是咖啡？ -- 谢谢，来杯茶倒挺好的。现在，我还想再听听关于保险的问题。
Dialogue 2W: Do I understand that All Marine Risks means less than All Risks? J: The English understand by marine risks?only risks incident to transport by sea, such as collision, stranding, fire, pen e tra tion of sea water into the holds of the ships, etc. In other words, under ?all marine risks? recoverable loss will only be con fined to those arising from perils of the sea and maritime accidents only. The all risks?coverage will admit all losses occurring at any time throughout the whole currency of the coverage, irrespective of whether they are caused by accidents at sea or on land. In this sense, all marine risks provides a more limited cover than all risks? W: I see. Another thing I don't understand at this moment is the advantage of W.P.A. coverage. I thought that the W.P.A. insurance should cover all principal risks while, according to what you say, it means very little. It seems to be a phrase without much substance. Then what is the difference between W.P.A. and F.P.A.? -- 那么，"一切海洋运输货物险"是否意味着比"一切险"范围狭一些呢？ -- 英国人对"海洋运输货物险"只理解为海运中的意外风险，诸如 船舶碰撞、搁浅、起火、海水侵入船舱等。换句话说，投保"一 切海洋运输货物险"，其损失的赔偿只限于因海上灾难和海运意外事故所引起的损失。而保"一切险"，在全部承保期内的任何时期，不论海上或陆上所产生的意外事故，其全部损失都予以赔偿。在 这个意义上，"一切海洋运输货物险"比"一切险"所承保的责任 范围更为有限。 -- 我懂了。另外一件事我现在还不明白的是，保"水渍险"有什么 好处。 我原以为"水渍险"应包括全部主要风险，而根据你所说 的，它的承保责任却是很少。徒有其名，而没有本质意义。那么，"水渍险"与"平安险"有什么区别呢？
J: This is a question that is very often overlooked, Mrs. Wang. It is a very common but mistaken idea that a merchant has done everything that is required to protect him against loss es when he has taken out W.P.A. insurance. There is, perhaps, no mistake more det ri men tal to his interests. W: That interests me very much. I must confess that I was under the impression that W.P.A. insurance was quite sufficient and that losses due to breakage were covered. I know that F.P.A. insur- ance does not cover losses on consumer goods, but I did think that the W.P.A. in sur ance covered more risks than the F.P.A. J: Actually it is like this. There is some difference between W.P.A. and F.P.A. The F.P.A. clause does not cover par tial loss of the nature of particular average, whereas the W.P.A. claus es cover such losses when they exceed a prearranged percentage. This is the only dif fer ence between W.P.A. and F.P.A. Otherwise, the protection under the F.P.A. clause will be al most identical with that of fered by the W.P.A. clause, because in the event of mari- time ac ci dents en coun tered in transit, such as stranding, fire, explosion or collision, both clauses will cov er particular average losses in full. -- 王**，这是一个经常被人忽略的问题。这是个很普通却又是个 很错误的想法，那就是商人投保了"水渍险"，便以为足以保障其 利益不受损失。恐怕没别的错误比这个更有损他自己的利益的了。 -- 很有意思。我得承认，以往我总认为投保了"水渍险"就够了； 而且以为破碎引起的种种损失也包括在内。我知道"平安险"并 不包括消费品的种种损失，但我确实以 为"水渍险"比"平安 险"承保的范围更大。 -- 确实是这样。"水渍险"与"平安险"是有些不同。"平安险"条款 不包括单独海损性质的部分损失，而"水渍险"条款当超过事先商定的百分比时，则包括此类损失。这是"水渍险"与"平安险"不同之处。除此之外，"平安险"条款所承保的责任与 "水渍险"条款所承保的责任差不多相同。因为万一在运输途中遭遇海上意外事故，诸如搁浅、着火、爆炸或碰撞，这两种条款都全部赔偿单独海损的损失。 W: I don't mean to annoy you, Mr. Jordan, but I don't quite grasp this. Couldn't you say it in simpler terms? J: I'll try. Neither the W.P.A. nor the F.P.A. mentions the risks covered or the risks excluded. The extent of in sur ance is stipulated in the basic policy form and in the various risks clauses. Look at the in sur ance certificates and you will find that the risks of theft and pilferage, freshwater, oil, grease, hooks, breakage, leakage, contamination, deterioration, etc. are specifically mentioned and must be specifically applied for. These are special risks. F.P.A. stands for free of Particular Average?while W. P. A. or W.A. stands for With Particular Average? W: Mr. Jordan, I must say that you have corrected my ideas about the insurance. I see now that this is far more complicated than I had imagined. B: Now I know why you often point out to us the wording of some letter of credit which you don't feel happy about. But what are we to do about it? We must keep to the stipulations of the contract and the letter of credit. -- 乔丹先生，我并不想让你生气，但是我还是不太懂。你能否说得 简单一点？ -- 我试试看。无论"水渍险"还是"平安险"都不注明包括哪些险别 或者不包括哪些险别。 保险范围是写在基本保险单内和各种险别条 款里。你看保险凭证就会发现偷窃险、淡水险、油渍险、油污险、 钩损险、破碎险、渗漏险、沾污险、变质险等都特加注明，并且必 须特别申保。这些就是特别险。F.P.A.代表Free from ParticularAverage（平安险），而W.P.A.或W.A.代表 With Particular Average (水渍险)。 -- 乔丹先生，我得说，你已经改正了我对保险的想法。我现在才明 白，这比我以前想象的要复杂多了。 -- 现在我才知道，你为什么经常向我们指出，你对某些信用证的措辞 感到不愉快。 但现在我们该怎么办呢？我们一定要遵守合约和信用 证的规定。
W: The blame does not only rest with the letter of credit. For an item like ceramics, I think the Light Industrial Products Corporation should have understood from our letter of cred it that we want ed to cover all the risks, including the risk of breakage. I must say the error was on both sides and I think the loss ought to be shar- ed by both parties, let us say half and half. B: Our price calculation could hardly admit that. Besides, we act ed upon your instructions, so it is not our fault. But in view of our good relationship, we'll supply you with a favorable offer to com- pensate some of your losses. J: (rising) I sincerely hope that you will settle the matter to your mutual satisfaction. W: It goes without saying that both parties must abide by the con- tract terms that we have agreed upon and signed. This blunder, which is due to my ignorance, has cost me a pret ty penny. B: We also have learned a lesson from this. W: Well, to compensate a part of the loss, as you suggested, may I ask you to make us a firm offer for 50,000 glazed wall tiles C.I.F. Manila including the risk of breakage, November shipment? B: We'll make you an offer tomorrow. Come and see us at 9 a.m. W: Thank you. Tomorrow at 9 then. -- 问题不只是信用证。对于陶瓷器来说，我想轻工业品公司应从我 们的信用证中领会到我们要保的是"一切险"，包括破碎险在内。 所以我得说双方都有错误，我认为损失应由双方承担，我们就对半 负担吧。 -- 我们的计价不容许这么做。此外，我们是根据你们的要求办理的， 所以这不是我们的过错。但鉴于我们之间的良好关系，我们准备给 你提供一个优惠报盘，借以补偿你方的一些损失。 -- （站起身来）我衷心希望，你们将这件事情解决至双方都满意。 -- 不用说，双方都必须遵守已经同意并已签署过的合约条款。这次疏 忽是由于我的无知，使我损失了不少钱。 -- 我们也从这件事吸取了教训。 -- 如你所说，为了赔偿一部分损失，可否请你们报给我们一个实盘： 五万块釉面瓷砖包括破碎险在内、马尼拉到岸价，11月份装船？ -- 我们明天报价给你，请在上午九点来吧。 -- 谢谢，那么明天九点再见。 Words and Expressions
breakage 破损险
leakage 渗漏险
glazed wall tile 釉面瓷砖
clarify 澄清;阐明
recall 回忆，记起
underwriter 承保人，保险公司
concurrence 结合；赞同
fortuity 偶然，意外
mediator 调停人，中间人
coverage 保险项目
liability 责任，义务
stranding 搁浅
wording 措辞；用语
explosion 爆炸 collision 碰撞；冲突
deterioration 变质（变坏）
premium 保险费
layman 外行 fragility 脆弱，易碎
inclusion 包括；包含
detrimental 有害的，不利的
Notes
1. basic policy form 基本保险单（指印刷的保单文字）
2. to file a complaint 提出异议（申诉）
3. results from maritime accident 海上事故造成的结果
4. inherent vice
固有缺陷
5. to refuse to admit liability 拒绝承担责任
6. to be merely acting as mediators in this matte r在此事上仅仅作为中间调停人
7. within the scope of coverage 在承保险别范围内
8. to the satisfaction of 以满足
A Specimen Letter
Dear sirs： We are glad to inform you that your order No.124 will be shipped per s/s peace? due to leave here at the end of this month. Unless otherwise instructed, we will arrange to take out an All Risks insurance policy for you on your order. This type of coverage is, in our opinion, necessary for a cargo of this nature. Yours faithfully,先生： 很高兴通知您，贵方124号订单的货物将装上 "和平轮"，该轮定于本月底启程。 如不另行通知，我们将为你方货物投保一切险。我们认为，对这类货物投保这种险别是非常必要的。 Substitution Drills1 As a rule, we don't cover them unless you would like to. needinsist一般来说，我们不会投保这些险除非你们 愿意。要求坚决要求
2 You can be sure that we will have the merchandise insured as soon as they are shipped. commoditygoods你们可以放心，货物运输时，我们会给货物投保的。 保险
Unit 3 Telephone Calls 打电话
Telephone Calls
打电话
Brief Introduction
电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。
Basic Expressions
1. This is Dajiang Food Store. How may I help you?
这里是大江食品店。请问我怎样能帮到你呢？
2. Could you put me through to the toy department?
请帮我接玩具部好吗？
3. I’d like to order 3 cases of beer.
我打算订购三箱啤酒。
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.
我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.
请稍等。
7. I’ll see if she is in.
我去看看她有没有在。
8. I am afraid she is out at the moment.
对不起，她这会出去了。
9. I’ll be pleased to if I can.
如果能的话，我很高兴。
10. Extension 121, please.
Sorry, the line is busy.
请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?
Sorry, there is no one by the name of Johnson here.
我可以和约翰逊先生通话吗？
对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.
Certainly. Thanks.
稍等，我帮你去叫他。
行，谢谢。
13. Mr. Smith is tied up at the moment.
OK. I’ll call again later.
史密斯先生现在脱不开身。
好的，我回头再打电话过来。
14. I am sorry I wasn’t in when you called.
That’s all right.
很抱歉你来电话时我不在。
没关系。
15. Operator, we were cut off. Could you reconnect me, please?
Just a moment, please.
接线员，电话断了。可以替我重新接通吗？
请稍等片刻。
16. Do you follow me?
Yes, please go on.
打电话
听懂我的话了吗？
听懂了，请接着谈。
17. Have you got it?
Sorry. Do you mind repeating?
明白了吗？
对不起，你介意再说一遍吗？
Conversations
Dialogue 1 (O=operator)
O: International Trading Co. . Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles.
O: Just a minute, Miss Li.
(Switches lines) Mr.Smith,
Miss Li from United
Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
-- 这是国际贸易公司。早上好。
-- 早上好。我想和史密斯先生 通话，可以吗？
-- 请问您是哪位？
-- 我是联合纺织品公司的 李小 姐。
-- 请稍候，李**。（转线路）
史密斯先生，联合纺织品公 司的李**想和你通电话。
-- 请把电话接过来。你好，我 是史密斯先生。
-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……
Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine. Please call again later.
B: OK. Thank you. Goodbye.
-- 这是营销经理办公室。请问 有什么事吗？
-- 请史密斯先生接电话。
-- 对不起，他出去了。
-- 那你估计他什么时候回来？
-- 对不起，我不清楚。你要留 个口信吗？
-- 不用了，谢谢，我待会再打
过来。
-- 那好。请过会儿再打来吧。
-- 好的。谢谢你。再见。
Dialogue 3
A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Miss Zhang, I’ll do that.
B: Thank you. Goodbye.
-- 联合开发公司。您有什么事 吗？
-- 我想和史密斯先生通电话。
-- 可以告诉我您是哪位吗？
-- 我是ABC公司的张**。
-- 对不起，张**，史密斯先生 现在不在。
-- 他什么时候来，你知道吗？
-- 我估计他要到十一点才会来。
-- 我可以留个口信吗？
-- 当然可以。
-- 他一回来就请他给我回个电话。 他有我的电话号码。
-- 好的，张**。我会的。
-- 谢谢。再见。
打电话
Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry. I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
-- 请问张先生在吗？
-- 对不起。我听不清楚。请说 大声一点好吗？
-- 我是问，张先生在吗?
-- 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。
Dialogue 5
A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.
A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice.
A: I’ll be pleased to if I can. What can I do for you?
B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?
B: Yes. I’ve got the address.
A: Good. Where are you now?
B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.
B: Thank you very much, Mr. Smith.
A: Not at all.
-- 您好，我是史密斯。
-- 哦，史密斯先生，我是梅尔薇?米勒。您不认识我，但我是迈克? 布莱克的一个朋友。
-- 哦，是吗？
-- 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打 个电话。我想知道您能否给我一些建议。
-- 如果可以的话，我很乐意。我能为您做点什么？
-- 哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道 一些合适的信息。
-- 是的，我想我能帮你。你为什么不过来找我呢？您知道 我的办公 室在哪里吗？
-- 是的，我有地址。
-- 太好了，你现在在哪里？
-- 我在邮局。
-- 哦，那里离我这里走路才几分钟。现在过来找我吧。
-- 非常谢谢你，史密斯先生。
-- 不客气。
Dialogue 6
A: Good morning. Marketing Department. Can I help you?
B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.
A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?
B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.
A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.
B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye.
A: Bye-bye and thank you for calling.
-- 早上好，市场部，有什么可以帮忙的吗？
-- 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是 还没有到货。
-- 哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗？
-- 好，布鲁斯?库巴特，金陵路480号，5653-0198.
-- 谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。
-- 哦，没关系。我会等您的电话，再见。
-- 再见，谢谢您打电话过来。
Words and Expressions
draft [ drB:ft ] 草稿
agreement [ E5^ri:mEnt ] 协议，协定
bother [ 5bCTE ] 麻烦，打扰
hang up / hang on 挂断电话/不挂断电话
step out 暂时离开
hold the line （打电话时）不挂断
extension [ iks5tenFEn ] (电话)分机
tie up （工作等）把……缠住，使无法脱身
cut off （指电话）通话被中断
reconnect [ 7ri:kE5nekt ] 使重新接通
follow [ 5fClEu ] 听懂，领会
A Specimen Letter
Dear Mr. / Ms.,
Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time would you suggest?
Yours faithfully,
释文
尊敬的先生/**，
关于在那里开样品陈列室的事宜，我们的总经理约翰?格林想在你们当地时间六月三日下午两点整打电话给张先生。
请告知这个时间对您是否方便。如不方便，请建议具体时间。
Substitution Drills
1 A: May I help you?
B: I’d like to speak to Mr. Smith, please.
May I please?
Can I please?
您好！
请帮我接史密斯先生。
2 A: May I ask who is calling, please?
May I know who is this speaking?
Who shall I say is calling, please?
B: This is Mr. Fox from United Textiles.
可以告诉我您是哪位吗？
我是联合纺织品的福克斯先生。
A: Mr. Smith, please.
Is Mr. Smith in?
Is Mr. Smith there?
B1: This is Mr. Smith speaking.
Smith speaking. (Speaking)
Smith here. Is that Mr. Fox?
B2: I’m sorry. Mr. Smith is not in at the moment.
Sorry, he’s just stepped out.
Sorry, he’s in the conference.
B3: Just a moment, please.
Hold the line, please.
Hang on, please.
史密斯先生在吗？
史密斯先生在吗？
史密斯先生在吗？
我就是。
我就是。
我是，是福克斯先生吗？
对不起， 史密斯先生现在不在这里。
他刚出去。
他在开会。
请稍等。
请稍等。
请稍等。
4 A: Mr. Smith, Mr. Li from United Textiles wants to speak to you.
phone call for you.
you’re wanted on the phone.
B: Put him through, please. Thank you.
史密斯先生，联合纺织品的李先生要和您通话。
有您的电话。
有电话找您。
请接过来,谢谢。
5 A: When will he come in, do you know?
What time do you expect him back?
Will he be back soon?
B: I suppose he won’t be in until 11:00.
I don’t expect him to be available until 2:30.
I’m sorry. I’ve no idea.
你知道他什么时候来吗？
你预计他什么时候回来？
他会很快回来吗？
我想他十一点前不会回来。
我想他得到二点半才能回来。
对不起，我不知道。
6 A: May I leave a message?
Could you give him a message?
Could you tell him Mr. Zhang called?
B: Certainly.
Sure.
我可以留个口信吗？
您能传个口信给他吗？
您能告诉他张先生给他打过电话吗？
当然。
7 A: Would you like to leave a message?
May I take a message?
Shall I ask him to call you when he returns?
B: Don’t bother. I’ll call back later.
Yes. Please tell him to call Mr. Zhang at 231-4567.
Yes, please. My number is 231-4567.
您可以留个口信吗？
您可以留个口信吗？
他回来时我要他给您打个电话吗？
不必麻烦了。我等会再打过来。
好的,请叫他打231-4567给张先生。
好的,我的电话号码是231-4567。
8 I can’t hear you. Would you please speak a little louder?
The line is bad. Would you please say that again?
Sorry. Something is wrong with the phone. It’s not clear. Please repeat that.
我听不到你说话。您的声音能不能大一点？
线路很差。请再说一遍。
对不起，电话有点问题，不够清晰。
请重复一下。
9 This is Dajiang Food Store. May I help you?
Fuda Company.
the tailoring department.
这里是 大江食品店。请问你需要什么？
富达公司。
剪裁部。
10 Could you put me through to the Toy Department？
the information desk
the manager’s office
the fast food restaurant
您能帮我接通 玩具部吗？
问询处吗
经理办公室吗
快餐馆吗
11 I’d like to order 3 cases of Carlsberg Beer.
a birthday cake
100 boxes of moon cakes
a bouquet of flowers
我想订购 三箱嘉仕伯啤酒。
一个生日蛋糕
一百箱月饼
一束花